Business writing can seem dry, but it doesn't have to be. Following a few simple rules can make your business writing more lively.
#1 - Use Present Tense
Present tense is more powerful - and usually more appropriate - than future tense.
Instead of, "Management will evaluate the complaint and issue a decision."
Say, "Management evaluates complaints and issues decisions."
A good way to check yourself is to do a word search on 'will' and replace as many as possible. Some 'wills' are okay, but many - maybe even most - are not.